Delivery policies

Orders are delivered and prepared during the week, Monday through Friday. We do our best to deliver the packages in 2 to 5 working days. However, the delay may vary depending on the availability of the product or the provenance of it. Some items are delivered by our partners in a different time frame, but specified in the description of the item.

Deliveries in remote areas
In order to offer competitive prices to our customers, we reserve the right to communicate with customers who live in a remote area to agree on an adjustment of the amount of fixed shipping costs. Especially when the cost of delivery exceeds the amount of the product purchased.

Deliveries in Ontario
We are very pleased to offer delivery in the province of Ontario. Indeed, delivery is free when you buy for 80$ and more before taxes, otherwise, a fixed fee of 12,49$ will be charged.

Deliveries by Kozy and by a partner

The items delivered by our partners are subject to different delivery times. An order containing items being delivered by Kozy and a partner will be shipped and delivered in two separate packages, with their own delivery times.

Item availability
We strive, through several systems in place, to update the inventory as frequently as possible. If your order has items with inventory or shipping issues, we will contact you promptly to let you know.

Free shipping informations
Only items sold online and special order items that can also be purchased online are eligible for free shipping [at a certain minimum amount].

Our carriers
We use a variety of carriers to deliver our orders as quickly and efficiently as possible. We ship our packages with: Canada Post, Purolator, Nationex, UPS, GLS & others, if necessary.